💖 Allyson ROI

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Hello, ____?

Hey ____, this is Allyson. State field underwriter here giving you a call on behalf of your loan with ____.

How's it going?

Reason for call

Perfect, I'll be quick. I'm not too sure if they let you know that I would be giving you a call, but the reason is that it looks like we received a notice that was done regarding your MPI we haven't explained to you yet. They just have me explain your options to you by phone later on today, just takes about 10-15 minutes. I was actually just calling to see if there is a better time that works for you (later on this afternoon) or (later on this evening)

Lock the time

Perfect. What time works?

Awesome I'll be giving you a call between (that time + 10 minutes) just because I have another family right before you that I'll be meeting with. Before I let you go, it looks like (there is a co-borrower) (there is no co-borrower) attached to the loan. Will a spouse be joining us?

Awesome, I'll be giving you a call at (that time) and again my name is Allyson and I'll be giving you a call at that time okay?

Warm-up

Hey ____ it's Allyson calling you back for the mortgage protection appointment, how's your day going so far?

(If co-borrower or married/spouse/partner) — Is Mr./Mrs. ____ there with you?
(IF NOT, ASK WHEN THE SPOUSE WILL BE THERE AND RESCHEDULE)

Bridge

We haven't gone over the mortgage protection options with you yet and that's why they have me set that up for you. For some reason this wasn't done at close since we didn't have anyone in the area

Your coverage is based on your age, health, and income and from there I'll be able to go over your options with you.

Underwrite — fill as you ask (saves to lead)

It looks like you marked YESNO to tobacco and nicotine use, correct? Got it.

For the health part it looks like you also marked YESNO to any history of Heart Attack, Stroke, Cancer, and Diabetes, correct? Got it.

Is there any current medication you're on? (NO) — wow, you're the healthiest person I talked to all day. (laugh)
(YES) — Got it. I don't need the names, just what they are for.
▶ Enter meds directly in the Quoter OK, now have the mortgage payments started already or do they start on the 1st of next month?

OK, what did they set the minimum monthly payment to be? Last couple questions for you — for the income, you can be conservative, what is a good average monthly income for you? Okay, now lastly, God forbid if you were to pass away, who do you want the house going to? Perfect — and their first and last name please.

What it does NOT cover

OK, now I'm going to go over what your coverage does and what it does NOT cover, and I'm going to start with the bad part first.....

So, what the coverage DOES NOT Cover is:
1. Suicide
2. Dying while committing a felony
3. Dying while participating in a riot

So as long as you don't plan on doing anything like that it covers everything else

What it DOES cover — Death Benefit

So now for what It Does Cover:

The first and most important thing is going to be a Death Benefit. It covers death of any type — whether it's
• Natural
• An accident
• Or caused by pre-existing conditions
It doesn't matter how..

They step in right away to cover the mortgage so your beneficiary doesn't have to worry about anything okay

Living benefits

It is also going to completely cover you when you are living. The first thing it is going to cover is any type of

TERMINAL ILLNESS — This is where if you're told by a doctor you have 12 months or less to live due to an illness or disease, the death benefit is paid out to you when you are living. You can use it to pay for the mortgage payments — most people usually have increased medical expenses and they usually can't work during this time.

It is also going to cover you with any type of

CRITICAL ILLNESS — This is where if you have a heart attack, stroke, or cancer, the death benefit is also paid out to you when you are living. This is so you can use it for mortgage payments, lost income, medical expenses — whatever you need to use it for, it is completely up to you.

The last thing it is going to cover is any type of

CHRONIC ILLNESS — This is where if something happens to you health wise, and you can no longer take care of yourself. A couple of examples of this is not being able to Eat, Bathe, Drink, Dress yourself — anything that impairs you to daily activities because obviously you can't work during this time, they step in and pay off the mortgage.

Now do those pretty much make sense?
(YES) — perfect…
(NO) — (pause and answer questions)

Questions I get asked most

OK so now I do want to go over a couple of questions I personally get asked the most and questions that I would personally have if it was my family. The first question would be…

What's the difference between regular old life insurance and your mortgage protection?
— The difference is old school regular life insurance just pays at death and that's it — you won't see any of the benefit of having it while living, whereas your mortgage protection covers death and covers you completely while you're living. This will allow you to actually see the benefit of having the coverage. There's also no physical exam, and today's application process is very simple

The second question I get is…

What happens to your coverage if your lender sells your loan, you refinance, or you pay it off?
— Nothing happens to it — it goes wherever you go as long as you continue to keep it. Your beneficiary(s) can use the money for whatever they want as a tax-free benefit.

And the last one I get is…

Does the coverage ever decrease with the mortgage or does it stay the same?
— And it stays the same. Your coverage is based on your mortgage payments, not your mortgage balance. Most importantly you're never worried about the coverage since you can always increase or decrease at any point in time as long as you qualify. Now based on that do you have any questions for me, before I go over your options with you?

Explaining Coverage

Okay got it, now just let me pull those up for you.

The last thing I want to make sure you know before I explain your options, ____, is that the company makes these policies for home owners flexible. Which means as long as we are able to get you approved for something, you can always change it later on. Does that make sense?

Perfect. So it looks like the system pulled up better options than I was expecting. I'm going to go ahead and start with the cheapest one first. Keep in mind these all work the same way, the only difference is the amount of coverage

IF SELLING CRITICAL PERIOD Whole Life —
So the first one is going to cover ___ months of the mortgage. So if you pass away or get sick and can't work, they step in right away and cover the mortgage payments for you and your beneficiary. This one adjusts the mortgage by about ___.

IF SELLING % OF MORTGAGE Term / IUL —
So the first one is going to be covering __% of the mortgage. So if you pass away or get sick, ___ will be getting paid out to you and your beneficiary. This one adjusts the mortgage by about ___.

💲 Premium (from Quoter)

Close

Now it really doesn't matter which one you pick, just because like I said earlier, AS LONG as we get you approved for something, you can always INCREASE or DECREASE it at any point of time. BUT out of those options which one do you think makes the most amount of sense to START OFF WITH?

Once they pick an option

Okay, and if we are hopefully able to get you approved, do you want your hard copy sent to the (client's address)?

▶ OPEN EAPP

And before I get you off the phone today I'm going to send you your electronic copy. What email do you want me to send it to? (WRITE THAT DOWN ON LEAD)

And I have you here as __ years young — can you confirm your date of birth?

Social

(Verify address, phone, email) — 4 YES

And you are a US citizen correct? and what's that social?

Authorization code

I'm going to be sending you a quick text, this is so we get the approval or denial right away, it's going to be coming with a pin just read that over to me.

▶ DO MED QUESTIONS (in eApp)

Beneficiary

Now moving on to the beneficiary, if you were to pass away who do you want the house and the property to go to?

So you will be getting your hard copy of the policy in the mail in the next week. Before I get you off the phone you're also going to have your electronic copy of the policy in your email. The only difference between the two is that the hard copy is going to show you and your beneficiary how to file a claim. Because obviously on the worst day of your family's life you're probably not going to be the one calling me that day, it's probably going to be your beneficiary calling me that day to have the house paid off. So just make sure that they know where that policy is in the home. I recommend keeping it in a safe or where all your important paperwork is. Okay?

Banking

(Right after beneficiary part above) — Get bank

Now the last thing we are going to need is the bank, keep in mind this is the same bank the premiums will be taken out of and if you ever get sick and can't work this is the same bank they will direct deposit your money to. Who do you currently bank with? We do work directly with bank so we do have the routing number on file. It starts with a (…) let me know when you have a blank check or your mobile app so I can read that full number to you

▶ Verify code and submit eApp

Outro & Advanced Market Closing Statement

OK now ____ I just sent over your my policy info. All you're gonna do on there is click the text I sent or the email I sent over and you're gonna log into that my policy info now to finish everything up here and make sure your login works.

Again to wrap this up and summarize what we have coming your way… number one you're going to get that paper copy your way. The next thing you have is the digital copy if you ever need to send that out to anyone or make any more copies. And lastly you have my policy info that you're logging into now. Think of that like your quick view to see everything in one place and where you can make any changes or get in contact with me which I'm always going to be a phone call away.

The only reason I wouldn't answer is I'm probably just on the other line with another household but I'll be sure to get back with you right away. Is there anything else you need from me other than a million bucks (hahaha). Well perfect and I see you got into your my policy info on my end. So with that said have a great rest of your day.

📋 All-in-One — everything for MyPolicyInfo